Price it wisely.
AMAN
CHEVAL BLANC
OETKERCollection
SIX SENSES
One&Only
Soneva
CHEVAL BLANC
OETKERCollection
SIX SENSES
One&Only
Soneva
BELMOND
ROSEWOODHotels & Resorts
TAJHotels
Jumeirah
COMO
ROSEWOODHotels & Resorts
TAJHotels
Jumeirah
COMO
THE PENINSULAHotels
Oberoi
CAPELLA
ROCCO FORTE
MAYBOURNE
WALDORF ASTORIAHotels & Resorts
PARK HYATT
SHANGRI-LA
Fairmont
INTERCONTINENTALHotels & Resorts
CONRAD
KEMPINSKISince 1897
BANYAN TREE
THE LANGHAMHotels & Resorts
Technical readiness
Align equipment, maintenance, vendors and back-of-house systems before they affect the guest.
Guest journey engineering
Map the moments where expectation is won or lost, then remove inconsistency from the system.
Owner representation
Bring an independent operational view when commercial, technical and brand decisions must align.
The most valuable thing a guest gives you is their time.
“In hospitality, you ask them to pay for that time” j.s.